Hewn is committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect your personal data when you visit our website or interact with our services. 

This policy is provided in accordance with the UK data protection framework, including the UK GDPR and the Data Protection Act 2018.

 

 

1. Who we are

Hewn is the data controller responsible for your personal data. 

Hewn 
28-29 Great Sutton Street 
Second Floor 
London 
EC1V 0DS 

Email: info@hewnarchitects.com 

If you have any questions about this policy or how your data is handled, please contact us using the details above. 

 

2. The personal data we collect

We may collect, use, store and transfer the following types of personal data: 

 

Identity and contact information 

• Name 
• Email address 
• Telephone number 
• Job title or position 
• Company name 
• Business contact details 

 

Communications data

Information you provide when you:

• contact us through our website 
• request information about our services 
• subscribe to our newsletter 
• send feedback, testimonials, or enquiries

 

Technical and usage data

Information collected automatically when you use our website, including: 

• IP address 
• browser type and version 
• device type 
• pages viewed 
• time and date of visits 
• referring website addresses 
• how you interact with our website

 

Marketing and subscription data

Your preferences regarding receiving marketing communications from us. 

 

3. How we collect your data

We collect personal data through: 

• forms submitted on our website 
• direct communications such as email or phone 
• newsletter subscriptions 
• business enquiries 
• automated technologies such as cookies and analytics tools 

 

4. How we use your personal data 

We use your data to: 

• respond to enquiries and provide requested information 
• deliver and manage our services 
• maintain communication with clients and prospective clients 
• send marketing communications where permitted 
• improve the performance and usability of our website 
• analyse website usage and trends 
• comply with legal and regulatory obligations 

 

5. Lawful basis for processing 

Under UK data protection law, we rely on the following lawful bases: 

 

Legitimate interests

We process certain data where necessary for our legitimate interests, including:

• responding to enquiries 
• managing business relationships 
• improving our website and services 

We ensure that these interests do not override your rights. 

 

Consent

We rely on consent where required, including: 

• sending marketing communications 
• placing non-essential cookies on your device 

You may withdraw your consent at any time. 

 

Contract

Where processing is necessary to perform a contract or take steps before entering into a contract. 

 

Legal obligations

Where we are required to process personal data to comply with legal or regulatory obligations. 

 

6. Marketing

We may contact you with marketing information about our services if: 

• you have opted in to receive marketing communications, or 
• you are an existing client or business contact and the communication relates to similar services 

You can unsubscribe or opt out at any time by: 

• clicking the unsubscribe link in marketing emails 
• contacting us at info@hewnarchitects.com 

 

7. Cookies and website tracking

Our website uses cookies and similar technologies. 

Cookies are small files placed on your device to help websites function and improve user experience. 

We use cookies to: 

• ensure the website functions properly 
• analyse website usage and traffic 
• remember user preferences 
• support website performance and security 

Non-essential cookies will only be placed on your device with your consent, in accordance with the Privacy and Electronic Communications Regulations. 

You can change or withdraw your cookie preferences at any time through the cookie settings on our website or through your browser settings. 

 

8. Sharing your personal data

We may share personal data with trusted third parties that help us operate our business and website. These may include: 

• website hosting providers 
• analytics services 
• email marketing platforms 
• IT and technical service providers 

These organisations process personal data only on our instructions and are required to keep your data secure and confidential. 

We do not sell or trade personal data. 

 

9. International data transfers

Some of our service providers may store or process data outside the United Kingdom. 

Where this occurs, we ensure appropriate safeguards are in place, such as: 

• UK International Data Transfer Agreements (IDTAs), or 
• adequacy regulations approved by the UK government 

These safeguards ensure your personal data receives an equivalent level of protection. 

 

10. Data retention

We retain personal data only for as long as necessary for the purposes for which it was collected. 

Typical retention periods include: 

• enquiry data: up to 12 months 
• client records: duration of the business relationship plus up to 6 years for legal or accounting purposes 
• marketing data: until you unsubscribe or withdraw consent 

 

11. Your data protection rights

Under UK data protection law you have the right to: 

• request access to your personal data 
• request correction of inaccurate data 
• request deletion of your personal data 
• restrict or object to processing 
• request transfer of your data to another organisation (data portability) 
• withdraw consent where processing is based on consent 

To exercise any of these rights, please contact: 

info@hewnarchitects.com

 

12. Right to complain

If you have concerns about how your personal data is handled, please contact us first so we can attempt to resolve the issue. 

You also have the right to lodge a complaint with the Information Commissioner’s Office, the UK supervisory authority for data protection matters. 

 

13. Third-party websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites, and we encourage you to read their privacy policies. 

 

14. Changes to this policy

We may update this privacy policy from time to time to reflect legal, technical, or operational changes. 

The most recent version will always be available on this page.